Refund policy

Return & Refund Policy

At Digitrackpro, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Digital Products & Software Licenses

Due to the nature of digital products, software licenses, activation keys, and downloadable content, all sales are generally considered final once the product has been delivered.

However, we understand that issues can happen, and we are committed to providing fair support to our customers.

Eligible Refund Situations

A refund or replacement may be provided in the following situations:

- The product was not delivered successfully
- The license key or activation information does not work and our support team is unable to resolve the issue
- Duplicate purchases made accidentally
- Incorrect product delivered due to our error

Non-Refundable Situations

Refunds may not be granted in the following cases:

- The product was successfully delivered and activated
- The customer changes their mind after delivery
- Compatibility issues caused by unsupported operating systems or devices not listed in the product description
- Failure to read the product requirements before purchase
- Misuse, modification, or unauthorized sharing of the product/license

Support & Resolution

If you experience any issue with your order, please contact our support team before requesting a chargeback or dispute. In most cases, we can quickly resolve activation or installation problems.

Our team is committed to helping customers with:
- Installation guidance
- Activation assistance
- Setup support
- Product troubleshooting

Refund Request Timeframe

Refund requests must be submitted within 7 days of purchase.

Contact Us

For any questions regarding returns, refunds, or technical support, please contact us:

Email: support@digitrackpro.com

We typically respond within 24 hours.